I can’t log in, what can I do?

If you are unable to log into the app, you can try the following:

Step 1. Delete cookies and web history

Step 2. Make sure there is a good internet connection 

Step 3. Check that the latest version of the app is installed

Step 4. Open the app and try to log in via DigiD

Still can't log in after going through these steps?

Step 1. Check if there is an (error) message or a white screen after the login attempt. Write down the message or take a screenshot.

Step 2. Contact us at [email protected] or Submit a ticket. 

Including this information:

• A screenshot of the (error) message
• Description of the problem/situation
• Date and time of the login attempt
• First name and last name
  
  

NEVER send privacy-sensitive information, such as your BSN-number!