The GP cannot hear me, what can I do?

Modified on Wed, 31 May 2023 at 09:36 AM

If the GP cannot hear you during the video call, you can try the following:


  • In the video call, click on the Microphone icon; you can try turning the microphone on and off this way
  • End the video call and try to start a new video call by clicking on the icon with the Microphone


If this doesn't work you can try the following:


  • Check via Settings that the Gezond app has access to the microphone
  • Check that the microphone does work in programs such as FaceTime or WhatsApp

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