Can I cancel an appointment myself?

Yes, you can cancel an appointment at your local practice yourself. A new chat conversation will then be started automatically. The GP or medical assistant will ask the reason for cancellation and whether you want to reschedule.

You can cancel an appointment at your local practice as follows:

Step 1. Open the Gezond app

Step 2. Click on Timeline

Step 3. Go to Upcoming Events 

Step 4. Go to an Appointment

Step 5. Click View Appointment Details

Step 6. Click on Cancel Appointment 

Step 7. Click yes to Confirm

Step 8. A New chat conversation starts. 

The new chat will show that you cancelled the appointment. The medical assistant will ask via the chat why the appointment was canceled and whether the appointment should be rescheduled. The appointment is no longer visible in Upcoming Events.