How do I ask an other question?

An other question is a question other than a direct question about your health. For example, you want to reschedule an appointment, ask for a refill of your medication or change your personal info. For this you can start a chat with a medical assistant.

You can ask other questions by going through the following steps:

Step 1. Open the Gezond app

Step 2. Click on Chat

Step 3. Go to Conversations (opens automatically)

Step 4. Go to Medical Services

Step 5. Click on I have a different question

You can ask another question during chat hours:

• Monday through Friday 7:00-21:00
• Saturday and Sunday, 9:00-12:00.

You will receive an answer to your question from a medical assistant immediately or within minutes.

This medical service is not intended for requests for help in case of emergency.